Tiffany & Co.

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Customer Service Representative (1881 Heritage Store)

Customer Service Representative (1881 Heritage Store)

Req # 申請號碼 
32928
Location 地點 
HK-Hong Kong
Category 種類 
Retail (Sales & Operations)

More information about this job 關於這職位的更多資料

Overview

TIFFANY & CO., the world’s premier jeweler, renowned for unique designs and superior craftsmanship for over 170 years, is inviting high caliber personnel to join our retail team in Hong Kong.

Responsibilities

1. Customer Service Administration

  • Answer customer enquiries in relations to sales, merchandise, customer service, marketing etc. through emails, correspondence and phone calls.
  • Ensure all customer enquiries are followed through promptly and in line with the Company policies and procedures.
  • Co-ordinate and direct customer complaints to sales management or store managers and ensure they are handled with full satisfaction to customers.
  • Analyze customer enquiries and provide feedback to Sales Management.
  • Proactively learn all information relevant in setting a case.

2. After Sales Service

  • Co-ordinate with customers and Tiffany Service Centre (TSC) on repair service, liaise with TSC on the service quote and reply to customers on service orders, handle repair pick-up and return.
  • Handle all repair product documentation and filing.

3. Event co-ordination

  • Provide support in event co-ordination and contact customers for reservation and reception.
  • Contact customers through access to the customer database in the back office system.

4. Ad hoc project

  • Assist sales management to provide customer service when needed.
  • Co-ordinate appropriate product knowledge / repair information be shared with relevant parties to better serve customers.

 

Qualifications

  • Diploma or above with 2 years experience in customer service industry, preferably in retail industry
  • Proficient in written and spoken Cantonese, English and Mandarin
  • Good customer service with professional manner
  • Excellent communication and interpersonal skills
  • Proficient in PC applications
  • Station at Store with shift duty
  • 5 days per week

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