Tiffany & Co.

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Assistant Store Manager - Singapore

Assistant Store Manager - Singapore

Req # 申請號碼 
33508
Location 地點 
SG
Category 種類 
Retail (Sales & Operations)

More information about this job 關於這職位的更多資料

Overview

Tiffany & Co… the name instills images of beauty, romance and the iconic Blue Box. It is a symbol of excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.

 

Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We also continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

 

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised... and it never will be.

 

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

The wonderful relationships between Tiffany customers and Tiffany employees embody the essence of the brand. It is a magical mix that is uniquely….Tiffany.

 

Responsibilities

Achieve or exceed store sales plan & Profitability Targets:

> Ensure that store achieve or exceeds store sales plan and profitability targets.  Assist in the management of costs.

> Support the Store Manager in implementing company directions to excute action plans that meet sales, operational and organizational objectives.

> Plan and develop overall sales strategy with management team.

> Manage the day-to-day activities on the sales floor and ensure appropriate floor coverage.

> Partner with sales professionals to meet their individual action plans to increase contact and sales oppunities, sales growth and conversion rates.

> adhere to the key retail strategies and current initiatives in order to drive the success of the business

> Maintain high level of inventory accuracy.

 

Ensure High Level of Customer Service and Create Client Development Strategy:

> Cordinate and ensure that staff have and demonstrate the skills necessary to manage all customer interactions resulting in high level customer satisfaction.

> Ensure cascaded communication of plan and individual objectives set for each member of the store.

> Utilize and champion Engage as the tool to manage client development activities and ensure sales professionals capture and maintain important client information.

> Use Engage to identify and develop plans for targeted Tiffany Register (TR) customers and prospective TR / global customers, including event and outreach opportunities.

> Partner with management to develop and implement in-store events.

> Resolve customer service issues and complaints within the Delegation of Authority.

> Monitor inventory levels to ensure customer satisfaction.

 

Lead, Coach and Develop staff:

> Embrace and promote superior customer service standards.

> Share store strategies by discussing retail strategies, goals and related progress.

> Utilize leadership skills to engage and motivate the workforce.

> Ensure store employee understands performance standards and expectations.

> Provide leadership and coaching to direct reports through formal and informal feedback to discuss individual performance, how to maintain customer service standards and flexibility to meet business needs.

> Monitor and coach sales professionals on Engage productivity and usage.

 

Champion the Customer Engagement standard:

> Ensure all staff members contribute towards a consistently high level of customer satisfaction.

> Ensure all staff demonstrate the necessary skills to manage interactions resulting in high level of customer service

 

Qualifications

  • Minimum 3 years retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
  • Proven track record in achieving sales results.
  • Willingness to work non-traditional business hours including nights, weekends and holidays.
  • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fast-paced, changing environment.
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
  • Authorization to work in Singapore.
  • Minimium Diploma
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Additional language skills, preferred.

 

 

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