Tiffany & Co.

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Assistant Store Manager - Changi T2

Assistant Store Manager - Changi T2

Req # 申請號碼 
34031
Location 地點 
SG-Singapore (新加坡)
Category 種類 
Retail (Sales & Operations)

More information about this job 關於這職位的更多資料

Overview

The Assistant Store Manager will partner with the Store Manager to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.

 

Responsibilities

Achieve/Exceed Store Sales Plan -

  • Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members.
  • Monitor competitor activity and performance.

Build Client Portfolio

  • Ensure growth of assigned team members’ client portfolio 
  • Coach and monitor team cultivation practices to achieve high client repeat rate.
  • Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach. 
  • Cultivate customers with personalized interactions.
  • Support events in partnership with PR.

Building a High Performance Team

  • Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team.
  • Understand team development plans and support accordingly.
  • Address and action performance management issues of assigned team in timely manner through consistent feedback.
  • Ensure coaching follow-up after training is completed.
  • Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition.

Customer Satisfaction/In-Store Experience

  • Execute retail excellence standards.
  • Ensure highest level of luxury in-store experience at all times.
  • Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence.
  • Share client feedback received on Voice of Customer (VOC) Survey to improve customer service.
  • Embody and inspire the highest luxury standards in presentation and behavior.
  • Manage customer issues/complaints.

Operational Excellence

  • Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures.
  • Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director.

Qualifications

Required:

  • Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
  • Experience in sales generation and managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Able to work airport hours

Preferred:

  • A Diploma or University Degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work. 
  • Proficiency in local languages and English. 

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