The purpose of this position is to be the primary IT contact for internal users for technical problems, to provide technical support, to complete IT service related requests and to provide basic education to our internal users on IT technology. Identify, research, and provide technical solutions for simple to moderately complex hardware, software and telephony related issues reported to the IT Service Center. This position also provides basic root cause analysis, and communicates issues to management and the entire user community. The IT Service Center staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Center, and make accurate escalations to other support teams as needed. Collaborates as a team to achieve team goals. Must be available to work flexible shifts that will include nights and weekends.