Tiffany & Co.

  • Sales Professional, Malaysia

    Location 地點 MY-Malaysia (馬來西亞)
    Req # 申請號碼
    36145
    Category 種類
    Retail (Sales & Operations)
  • Overview

    Company Overview

     

    Tiffany & Co….. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.

     

    Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We also continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

     

    Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

     

    We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

     

    The wonderful relationships between Tiffany customers and Tiffany employees embody the essence of the brand. It is a magical mix that is uniquely….Tiffany.

     

    Position Overview

     

    The Sales Professional is someone who demonstrates year-on-year sales growth and/or contributes a significant portion of overall sales in his/her store, reprsenting the Company as a Brand Ambassador and providing excellent customer service

     

    Responsibilities

    Achieve and/or Exceed Sales Plan

    • Consistently achieve or exceed monthly and quarterly individual sales plan;
    • Strengthen and develop relationships with existing customers;
    • Sell to new Tiffany customers, utilizing customer engagement tools as appropriate;
    • Fully support and align with all key business initiatives and new product launches.       

     

    Clientelling/Service Excellence

    • Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
    • Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
    • Manage new relationships and migrating existing customers at higher levels;
    • Support key Company, Regional, and Local events - and product launches with strategic client attendance and sales results.

     

    Corporate Standards and Directives

    • Ensure all sales activity complies with corporate brand standards and directives.
    • Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business.
    • Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

    Personal Leadership

    • Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment.
    • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
    • Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence.

    Qualifications

    Required:

    • Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).

    • Proven track record in achieving sales results.

    • Willingness to work non-traditional business hours including nights, weekends and holidays.

    • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.

    • Ability to work with a diverse client base.

    • Ability to work in a fast-paced, changing environment.

    • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.

    • Authorization to work in Singapore.

    Preferred:

    • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred

    • Minimally a Diploma holder.

    • Additional language skills preferred.

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