Tiffany & Co.

  • HR Manager Singapore

    Location 地點 SG-Singapore (新加坡)
    Req # 申請號碼
    36400
    Category 種類
    Human Resources
  • Overview

     

    Position Overview

    The HR Manager for Singapore is responsible for the overall HR function and partners with the business to provide proactive, commercially focused and high quality HR support including: recruitment, compensation and benefits, performance management, training needs identification, policy management and employee relations. The HR Manager will make recommendations and decisions, and promote HR initiatives to enable the long range business plans and positively impact the results of the business. The Human Resources Manager will have responsibility for HR functions across Singapore employee group of circa 120 employees: including the Singapore Retail & Office team and supporting the Regional Office team. This role reports to the Market Director, Singapore with a functional reporting line to Regional Director – Human Resources. This role has 1 direct report Administration Officer Singapore, and the support of HR Generalist Singapore/Malaysia & Thailand.

     

    Responsibilities

     

     

    Key Accountabilities

    HR Operations:

    • Support the Business Unit Management team on the Long Range Planning, Annual Profit planning and budgeting process to ensure we have the people and capabilities required for our growth plans
    • Develop and deliver core HR Service excellence, in an effective and efficient manner (Payroll, HR reporting & analysis, Employee benefits administration etc.)
    • Manage the employee life cycle from offer,  onboarding of employees, annual HR processes and off-boarding
    • Recruit talent at all levels to ensure business needs are met.  Proactively source and create candidate pipelines through internal talent identification, exploratory interviews, networking and actively seeking passive candidates through new technology platforms.
    • Coach managers on job description development, selection criteria and build capability in quality hiring
    • Identify and manage select vendor partner relationships
    • Ensure we are compliant with all Company, labor, legal and government reporting requirements

     

    Employee Relations :

    • Foster positive trusted relationships between our employees, management, customers and partners using our Tiffany Values to guide our day to day behaviours and decisions
    • Identify themes and trends in HR/functional areas as evidenced by employee surveys, observations and conversations across the business.  Recommend employee relations practices to build a positive employer-employee relationship and promote a high level of employee engagement, contribution and motivation.
    • Maintain company policies, procedures and handbooks in line with current employment law and best practice. Partner with Management to ensure managers are up to date with changes to any Global and Local HR policies and guidance, and can meet their responsibilities
    • Elevate recognition of our people, including leveraging Global and local recognition programmes and building a culture of immediate feedback                                     
    • Leverage functional expertise to ensure consistent and fair resolution of complex employee relations situations. Ensure employees concerns are addressed in a fair and respectful manner in line with our Tiffany values, policies and local employment law                    
    • Monitor the implementation of performance improvement process with underperforming employees and ensure advice, and counselling support is provided by HR in the progressive discipline process
    • Analyze turnover trends from various employee surveys and provide input on modifying programs and recommend areas of corrective action.  Make appropriate recommendations based on qualitative and quantitative insights.

     

    Organisation Effectiveness & Talent Development :

    • Partner with business unit management on appropriate organization design that supports our business strategy, prioritizes resource allocation and enhances Store Productivity  
    • Partner managers on Talent Reviews (Benchstrength Analysis), succession planning and career development conversations and actions to ensure we have the right people and capabilities for the future. 
    • Drive regular Performance Management  and coaching conversations to enhance feedback and increase the possibilities for the business and individuals                                                                                                                                                                                                                                      
    • Monitor and provide consultative support on the Performance Management Processes including performance calibration, including training and ensuring feedback is meaningful.
    • Give input on training needs and build capability of staff. Provide input to: Tiffany Onboarding processes, Training on development for manager and their teams, on basis of needs / priority support as a SME e.g. interview training, PMP, Diversity & Inclusion programmes

     

    Compensation and Benefits:

    • Identify Compensation and benefits trends/shortfalls/opportunities and  provide feedback and information on market/competition
    • Work with Regional HR to review and recommend salary package for new hires, promotions, transfers, and current market data to ensure compensation and benefit programs are competitive and retain and motivate our best talent
    • Partner with Market Director, and  Finance to review and monitor the effectiveness of our local employee bonus, incentive and commission programmes
    • Review and propose enhancement of benefits, vendors and programs to ensure we are competitive and our compensation and benefits administration and processes are effective and efficient.   

     

    Leadership

    • Represent self as a HR leader for Singapore and other divisions and departments in which this position will interact. 
    • Lead through example with clear and transparent communications, promoting ideas and recommendations, and supporting teamwork by building trust with colleagues and business partners.
    • Influence cross-functional teams through effective communication.

     

     

     

    Qualifications

     

    Required Qualifications:

    • Bachelors/equivalent or relevant work experience
    • At least 8 years substantial HR experience ( retail experience highly desirable), with minimum 2 years manager level

    • Strong leadership skills and experience managing diversity

    • Strong consultative, coaching, communication and influence skills

    • Demonstrated expertise in HR service delivery

    • Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills

    • General business acumen, analytical and numerate 

    • Strong computer skills with MS Office  ( Word, Powerpoint, Excel, ) and HRIS (Peoplesoft or similar )

    • Must be planned and organized, sufficiently detail oriented

    • Demonstrated project management skills, able to work independently and handle multiple priorities/projects simultaneously.

    • Ability to maintain strict confidentiality 

     

    Preferred Qualifications:

    • Fluency in Chinese
       

     

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