Tiffany & Co.

  • Merchandising & Operations Coordinator

    Location 地點 TH-Klongsan
    Req # 申請號碼
    37052
    Category 種類
    Retail Support
  • Overview

    Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

    We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

    Responsibilities

    The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional customer service, customs and logistics, inventory and warehouse management, retail and finance operations; all with the Tiffany Touch.

     

    Operational Excellence: Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping and customs, receiving and replenishment, and transferring merchandise. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners. Partner and communicate effectively with Sales Professionals, management and customers to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

     

    Warehouse Management: Monitoring and replenishment of non-merchandise, between stores, and stock management. Coordinate inbound and outbound inventory in 3PL warehouse and facilitating payments and charges.

     

    Customer Service: Deepen the relationship with our customers through excellent customer service, including repairs taking in jewelry repairs, cleaning merchandise, and service outreach. Utilize deep knowledge of product, service, and care and handling instructions to maximize customer satisfaction during each interaction.

     

     

     

    Qualifications

    • University Degree
    • Over 3-4 years’ experience including 1-2  year working experience in logistics and customs compliance
    • Experience in retail or luxury industry is a bonus
    • Experience using JDE system is desirable
    • Good interpersonal skill, team player, self-motivated and analytical mind.
    • Strong attention to detail and consistent follow-through.
    • Excellent written and verbal communication and presentation skills in English.
    • High level of self-management and ability to function amidst tight deadlines and changing priorities.
    • Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment.
    • Strong Microsoft Word, Advanced Excel and PowerPoint skills.

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