Tiffany & Co.

  • Assistant Store Manager Thailand

    Location 地點 TH-Bangkok
    Req # 申請號碼
    37408
    Category 種類
    Retail (Sales & Operations)
  • Overview

    The Assistant Store Manager will partner with the Store Manager/Director to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager/Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.

    Responsibilities

    Achieve/Exceed Store Sales Plan(30%)          

    - Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members

    - Monitor competitor activity and performance

     

    Build Client Portfolio (25%)

    - Ensure growth of assigned team members’ client portfolio

    - Coach and monitor team cultivation practices to achieve high client repeat rate

    - Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach

    - Cultivate customers with personalized interactions.

    -  Support events in partnership with PR

     

    Building a High Performance Team (20%)

    - Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team

    - Understand team development plans and support accordingly

    - Address and action performance management issues of assigned team in timely manner through consistent feedback

    - Ensure coaching follow-up after training is completed

    -  Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition

     

    Customer Satisfaction/In-Store Experience (15%)

    - Execute retail excellence standards

    - Ensure highest level of luxury in-store experience at all times

    - Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

    - Share client feedback received on Voice of Customer (VOC) Survey to improve customer service

    - Embody and inspire the highest luxury standards in presentation and behavior

    -  Manage customer issues/complaints.

     

    Operational Excellence(10%)

    - Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply  with all internal control procedures

    -  Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director

     

    Qualifications

    • Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
    • Experience in sales generation and managing the achievement of sales results.
    • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
    • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
    • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
    • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

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