Tiffany & Co.

  • Store Manager

    Location 地點 SG
    Req # 申請號碼
    38196
    Category 種類
    Retail (Sales & Operations)
  • Overview

    The Store Manager will effectively lead, develop and support the members of a Tiffany store to meet and/or exceed sales plans and profitability targets. The Store Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a teammate and a coach, who sets expectations for unsurpassed customer service. Responsibilities for accurate record retention, proper budgeting, inventory tracking, maintaining audit controls and facilities management are a portion of this position.

    Responsibilities

    Achieve/Exceed Store Sales Plan

    • Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
    • Understand and analyse the business needs, productivity, KPIs and provide business insights
    • Lead the execution of retail excellence standards.
    • Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
    • Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

    Building a High Performance Team

    • Drive regular performance conversations at store and Sales Professional level to motivate and engage team
    • Align resources to reflect the store needs traffic, client profile and product potential
    • Managing staff costs and headcount within pre-approved budget 
    • Execute team training plan for store 
    • Address and action performance management issues in a timely manner through consistent feedback
    • Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans 
    • Recruit and develop talent pipeline 
    • Maintain employee engagement through Tiffany value driven leadership and employee recognition.
    • Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

    Build Client Portfolio

    • Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
    • Build and develop best in class client centric teams
    • Execute events in partnership with PR and gain business alignment with a commercial goal
    • Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio 
    • Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
    • Ensure all Sales Professionals achieve CD100 objectives
    • Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

    Operational Excellence

    • Manage efficient Back of House and ensure consistency with established operational procedures
    • Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
    • Identify and execute efficiencies and best practices. 

    Customer Service/In-Store Experience

    • Ensure highest levels of in-store luxury experience at all times
    • Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence 
    • Embody and inspire the highest luxury standards in presentation and behavior of all the staff
    • Share client feedback received on Voice of Customer Survey to improve customer service
    • Manage customer issues and complaints.

    Qualifications

    Required:

    • Minimum of 5 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
    • Proven track record in store operations with managing profitability and operations efficiencies.
    • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
    • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
    • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.

    Preferred:

    • A Diploma or University Degree.
    • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.
    • Proven track record in sales generation and managing the achievement of sales results.
    • Proficiency in local languages and English.

     

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