Tiffany & Co.

  • Assistant Store Manager

    Location 地點 SG
    Req # 申請號碼
    Category 種類
    Retail (Sales & Operations)
  • Overview

    The Assistant Store Manager will effectively support the members of a Tiffany store to meet and/or exceed sales plans and profitability targets. The Assistant Store Manager is a dynamic, attentive and inspiring member who builds relationships with internal and external clients; someone who could be called a teammate and a coach, who sets expectations for unsurpassed customer service. Responsibilities for accurate record retention, proper budgeting, inventory tracking, maintaining audit controls and facilities management and retail operations are a portion of this position.



    Achieve or exceed store sales plan & Profitability Targets:

    • Ensure that store achieve or exceeds store sales plan and profitability targets.  Assist in the management of costs.
    • Support the Store Manager in implementing company directions to execute action plans that meet sales, operational and organizational objectives.
    • Plan and develop overall sales strategy with management team.
    • Manage the day-to-day activities on the sales floor and ensure appropriate floor coverage.
    • Partner with sales professionals to meet their individual action plans to increase contact and sales opportunities, sales growth and conversion rates.
    • Adhere to the key retail strategies and current initiatives in order to drive the success of the business
    • Maintain high level of inventory accuracy.


    Ensure High Level of Customer Service and Create Client Development Strategy:

    • Coordinate and ensure that staff have and demonstrate the skills necessary to manage all customer interactions resulting in high level customer satisfaction.
    • Ensure effective cascading of communication of plan and individual objectives set for each member of the store.
    • Utilize and champion Engage as the tool to manage client development activities and ensure sales professionals capture and maintain important client information.
    • Use Engage to identify and develop plans for targeted Tiffany Register (TR) customers and prospective TR / global customers, including event and outreach opportunities.
    • Partner with management to develop and implement in-store events.
    • Resolve customer service issues and complaints within the Delegation of Authority.
    • Monitor inventory levels to ensure customer satisfaction.


    Lead, Coach and Develop staff:

    • Embrace and promote superior customer service standards.
    • Share store strategies by discussing retail strategies, goals and related progress.
    • Utilize leadership skills to engage and motivate the workforce.
    • Ensure store employee understands performance standards and expectations.
    • Provide leadership and coaching to direct reports through formal and informal feedback to discuss individual performance, how to maintain customer service standards and flexibility to meet business needs.
    • Monitor and coach sales professionals on engaging productivity and usage. 


    Champion the Customer Engagement standard:

    • Ensure all staff members contribute towards a consistently high level of customer satisfaction.
    • Ensure all staff demonstrate the necessary skills to manage interactions resulting in high level of customer service



    • Minimum 3 years retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
    • Proven track record in achieving sales results.
    • Willingness to work non-traditional business hours including nights, weekends and holidays.
    • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
    • Ability to work with a diverse client base.
    • Ability to work in a fast-paced, changing environment.
    • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
    • Authorization to work in Singapore.
    • Minimum Diploma
    • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
    • Additional language skills, preferred.


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