Tiffany & Co.

  • Store Manager

    Location 地點 HK-Hong Kong
    Req # 申請號碼
    Category 種類
    Retail (Sales & Operations)
  • Overview

    TIFFANY & CO., the world’s premier jeweler, renowned for unique designs and superior craftsmanship for over 180 years, is inviting high caliber personnel to join our retail team in Hong Kong.


    Fiscal Accountability

    • Meet and exceed the store sales plan.
    • Achieve target by category.
    • Think strategically and proactively propose constructive action plan to create traffic and store attraction to achieve sales.
    • Maximize the use of company resources e.g. marketing collateral, to achieve better sales results.
    • Act as a sales leader liaison between Sales Professionals and Management team
    • Partner with Sales Manager/Store Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales Professionals.
    • Use sales reporting tools to create recommendations for increasing sales.
    • Regularly communicate corporate strategies and initiatives to Sales Professionals to increase sales.


    Talent Management

    • Utilize Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees.
    • Partner with Store Manager to manage, coach, and develop retail sales team of designated locations.
    • Identify and communicate with top talent, providing career and skill development to build leadership bench strength.
    • Hold yearly PMP meetings with all members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Ensure timely and effective resolution of all significant performance issues by creating action plans for under performing employees.
    • Assist Store Manager to perform monthly touch base coaching exercise with all store staff, partner to develop individual action plans to increase sales and improve performance.
    • Assist in performing monthly touch base coaching exercise with KPI results.
    • Identify and tracking the development of potential employees.


    Store Operations

    • Ensure the store operates efficiently and effectively and in compliance of company standard.
    • Collaborate with CVM and merchandising for timely implementation.
    • Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, bar, holiday décor.
    • Maintain standards for merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
    • Ensure the store team has up-to-knowledge and awareness of security and emergency procedures.
    • Prepare relevant reports to management.
    • Demonstrate positive audit control results.


    Corporate Standards and Directives

    • Fully understand and support current business initiatives and new product launches in order to drive the success of the business.
    • Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
    • Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
    • Personal Leadership
    • Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
    • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.


    • Minimum 8 years of retail sales experience in which at least 2 years at management level
    • Luxury brand experience is definitely an advantage
    • Strong in store operations, sales & service, people management and training experience
    • Result-driven, proactive, excellent in communication and interpersonal skills
    • Reliable with strong sense of responsibility plus problem solving ability
    • Proficient in computer literacy and fluency in English, Cantonese and Mandarin




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