Tiffany & Co.

  • Training Manager - Trade, Asia Pacific

    Location 地點 SG
    Req # 申請號碼
    Category 種類
    Human Resources
  • Overview

    Tiffany & Co. … the name instills images of True Love, Romance and The Blue Box. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. Tiffany & Co.’s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. Tiffany employees are passionate, kind and professionally committed. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.



    We are looking for a dynamic, passionate and innovative individual who seeks opportunities in our expanding trade business. In this role, you will have the opportunity to partner with key stakeholders such as Market Leader, Sales Leaders, Regional Human Resources and Education. If you are looking to really make an impact, this could be the perfect fit for you!


    The Trade Training Manager will be responsible for managing and implementing the training and development initiatives for Travel Retail and Domestic Trade accounts in Asia Pacific region through:

    • Assessing the training needs of the organization, and devising a training strategy
    • Partnering with the trade team to ensure training strategy is in line with business needs
    • Implementing training programs, assessment and qualifications systems to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professional’s productivity as well as brand loyalty, and market share growth
    • Influence the attitudes and mindsets of the retail teams with a focus on driving sales, developing clientele, meeting and exceeding the client experience objectives of the company
    • Implementing coaching training, build and drive an effective coaching culture amongst the store leadership to drive team performance



    Planning, Program Development, & Delivery

    • Manage effective and efficient program management and delivery including: Induction programs for new staff, new store opening training, sales, service, styling, products, clienteling
    • Execute or program management including logistics, coordination of materials, budget and schedule
    • Manage e-learning training programs
    • Source for translation vendor and ensure quality of training materials translated
    • Research new technologies and methodologies in workplace learning and present as necessary
    • Evaluate participants’ feedback and assessment of capability building and learning transfer
    • Establish a yearly calendar of classroom vs in store support


    Coaching for Performance

    • Provide post-training follow-up program/skill building tools to Trade Partners/Store Leader/Supervisors to ensure training effectiveness, including coaching and performance improvement
    • Partner with Store Managers to monitor and coach the sales force on their individual targets and debrief sales figures in real time
    • Monitor Key Performance Indicators and coach to exceed individual and team targets
    • Keep managers updated on all coaching conversations and action plans in a timely manner


    Analyze Training Needs and Devise Training Strategy

    • Identify training and development needs within the organization through job analysis, surveys, studying performance management systems and regular consultation with Business Partners and Human Resources departments


    Training Administration and Post-training Support

    • Track and monitor the training budget
    • Review training programs/contents regularly in order to keep the materials most updated
    • Execute, control and track the training result according to plan
    • Training materials translation in terms of Products launch, PPT deck, tools, etc.
    • Logistics planning, coordination and administration for training events
    • Venue sourcing, packing/shipping training materials, training evaluation complication
    • Partner with subject matter experts and other training professionals as resources when required
    • Work with cross functional management, other departments, and regional function team to support the initiatives and efforts of the market
    • Support ad hoc activities as required such as regional conferences, and support to Regional Director - Education AP



    • Bachelor Degree, major in learning and development curriculum or related discipline
    • Relevance experience in trade training and a strong understanding of the trade business and partnership
    • At least 8 – 10 years training and/or coaching experience for in sales, service, team management and leadership skills
    • Ability to travel independently for more than 40 – 50% of the working hours
    • Strong communication, training, presentation, facilitation, observation, coaching and interpersonal skills
    • Skill to plan and deliver results in a highly demanding environment
    • Excellent command on Microsoft Office software (excel, word, powerpoint)
    • Proficient in both written and spoken English and Mandarin
    • Ability to take ownership and mutli-task, good team player
    • Previous retail sales experience
    • Culturally sensitive and adaptable


    • Professional knowledge of diamond and gemstone
    • Graduate Gemologist certificate, not a must



          Relocation assistance is not available but anyone is welcome to apply!



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